Why guests may
not book.
Unclear room details, hidden extras, weak photos or a difficult booking journey. We explain the visible friction that may push a guest towards another hotel.
A fresh perspective for hotels
Why do guests
Why do guests
choose somewhere
else?
Your rooms have a story. Do potential guests see it? We look at your hotel’s online presentation, booking journey and local alternatives to understand where guests may hesitate — and what to improve first.
Real expert reviewOne-off £20 + VATNo further commitment
LET’S TAKE A CLOSER LOOKOne business. One review.
Your next step starts here.
An independent view. Clear findings.
Practical changes you can make.
Hotels, restaurants & cafésGuest-first perspectiveLocal competitor comparisonsPrioritised recommendations
What you pay for · What you get for £20
A clearer picture.
A clearer picture.
A practical way forward.
An initial expert review of your hotel’s public-facing offer. A personalised PDF with visible issues, local context and practical priorities.
Why guests may
What your hotel
is not showing.
Room and bathroom photos, breakfast, parking, amenities, cancellation terms and review responses — the details guests need to feel confident.
Where nearby hotels
have the edge.
A focused comparison of local alternatives, their strongest selling points and indicative rates on comparable dates, occupancy and terms where available.
What to improve
before spending more.
Your first three priorities, practical fixes and relevant optional support. We explain the issue, its likely effect on a guest and what to do next.
Your £20 buys: one initial remote expert review, delivered as a personalised PDF within 7 days of payment and a completed brief. It covers visible issues, a focused local competitor and pricing perspective, and three priority actions. Further work: optional and quoted separately. Visits, implementation and ongoing market monitoring are outside this initial review.
What you get · A sample finding
See the issue.
See the issue.
Understand the next step.
From an unclear breakfast offer to a room rate that needs a stronger story: see how an observation becomes a practical recommendation.
Read the full sample hotel report ↗ Illustrative example · Fictional business and findings.VenueOwlHOTEL REVIEW / SAMPLE
The Willow House
A guest’s-eye view of what could be working harder.
01
Where customers may hesitateBreakfast and parking costs are unclear beside the room rate.
02
What a competitor does betterNearby alternatives explain the full stay cost earlier.
03
How we consider local pricesCompare the same dates, occupancy, room type and cancellation terms.
FIRST PRIORITY → Make the total offer easy to understand before asking guests to book.
One small step.
A different point of view.
Tell us who you are.
Select your business type, enter its name and order your £20 review.
Share the bigger picture.
After payment, complete a short brief with your location, business links and main concern.
See what to do next.
A real hospitality professional reviews and approves your PDF. Receive it by email within 7 days of a completed paid brief.
What we can do for you
What we can do
What we can do
for your hotel.
Act on your hotel review yourself, or ask us to help. We recommend work around your venue’s needs — with a tailored quote before you decide.
SEO & local visibility
Website review, search priorities, basic optimisation of up to 5 pages and local visibility recommendations.
Quote on requestscope agreed
Booking.com & Expedia
Improve 2 existing hotel listings, then weekly checks for 1 month: photos, room descriptions, amenities and policy consistency.
Quote on requestsetup + 1 month
Mystery guest visit
Owner-authorised daytime visit to assess welcome, service and responses to agreed reasonable requests.
Quote on requestplus agreed expenses
The full hotel experience
One overnight stay, from booking to check-out: communication, arrival, room, service and breakfast, followed by a report and debrief.
Quote on requestplus agreed expenses
Hotel website setup
Up to 5 mobile-friendly pages with clear room information and a link to a compatible existing booking engine.
Quote on requestscope agreed
Social media support
One channel, 8 posts using supplied images, captions, scheduling and a monthly content plan.
Quote on requestper month
Advertising recommendations
A written audience, channel, message and budget plan for your hotel, with a discussion of the next steps.
Quote on requestscope agreed
Prices depend on your venue, its current condition, the work required and the agreed scope, so we quote each project individually. We confirm the full price and any expenses before work begins. Optional services are separate from your £20 review.
A few things worth knowing
Clear from
Clear from
the start.
Expert judgement, practical priorities and the freedom to decide what comes next.
Is this a fully automated report?
No. A real hospitality professional assesses and approves your review. Research and drafting tools may assist, but expert judgement remains part of the service.
What does the £20 review include?
An initial remote review based on public information and your brief: visible weaknesses, guest hesitation, a focused competitor and local pricing perspective, and prioritised actions. It does not include implementation, internal performance analysis or a visit.
How are local prices compared?
Compare the same dates, occupancy, room type and cancellation terms. We use publicly available price snapshots where possible, explain comparison limits and do not present this as ongoing market monitoring.
When will my report arrive?
Within 7 calendar days after payment and receipt of your completed business brief. If essential details are missing, we will ask for them before starting.
Do I have to purchase extra services?
No. Your report includes actions you can take yourself. Any further work is optional, separately scoped and agreed before it begins. There is no automatic subscription.
What happens during a mystery guest visit?
With the owner’s authorisation, we experience the service and use agreed reasonable scenarios, such as asking for extra towels, a late check-out or clarification of a bill. We assess listening, response, resolution and follow-up. Expenses are agreed beforehand.
How do I share my business details?
After payment you receive a link to a short business brief. Your 7-day delivery time starts once the brief is complete. We never ask for passwords or your guests’ personal data.
See your business with fresh eyes.
A small first step for your hotel, restaurant or café.